Recent Articles
Transfer Marketing
Hi Team, I’m looping in Alain from our Marketing Team, who will be taking over and assisting you further. He’ll be reaching out to you directly via email. @Alain – please feel free to let me know if you need any support from my end in assisting the ...
Transfer to Sales
Hi Team, I’m looping in Ms. Jessica from our Sales Team, who will be taking over and assisting you further. She’ll be reaching out to you directly via email. @Ms. Jessica – please feel free to let me know if you need any support from my end in ...
Refund Request
Hi Team, The refund request for this reservation has been successfully processed. Please note that it may take 7–15 business days for the amount to reflect on the original payment method. For your reference, a screenshot of the submitted refund is ...
Respond to Xendit if chargeback is refund-related
Hi Xendit, Please proceed with the chargeback request, as this transaction was originally intended for a refund, but the client responded late
Part 1-3: WHM and Cpanel Trainings
Part1- https://drive.google.com/file/d/1p6Ao0-Ar1iiQGGGJ2lL3NwyTa72ZaQzN/view Part2 - https://drive.google.com/file/d/1qUsK1sO1kbQ2R80nW5j9D-iccaL6xAxD/view Part3- https://drive.google.com/file/d/1ozhsxXcokqPwDHpMOPTaWlhiLLzi2Yt0/view
Popular Articles
Domain pointing to Web/Email Hosting (thru Manual entry of DNS records) - FOR Name.com Registrant
NOTE: This example is for Name.com registrant but can be used as guide for others like GoDaddy, dot.ph, etc. 1. Log into your Name.com account. 2. Click My Account and then click Web Hosting under the my products heading. 3. Scroll down to the ...
WHEN OFFERING FREE ORS VERSION UPGRADE (TO CLIENTS WITH SUPPORT)
Please be informed that part of the Standard Product Support availed by __________, there is a free system upgrade to ORS Version 4. Attached in this e-mail are the Features of ORS Version 4.0 kindly check for your approval. Once approved, kindly ...
Revenue Report export to Excel, Word or any Files
Question: I just like to clarify if the revenue reports in the marketing tool are based on the bookings made in the ORS alone? Also, how can we export these reports? 1. Double check the Online Reservation System Version of the Hotel / Resort -Version ...
WHEN THE CLIENT ASK FOR THE PHOTO DIMENSIONS IN ORS VERSION 4.0
Question: May I know the resolutions and photo dimensions accepted to load in the ORS? Double checking the System Version of the client Standard ORS - Room pictures, Logo, banner and location map Advance ORS - Room pictures, Logo, banner, location ...
PAYMENT ISSUES (Payment didn't push thru & Decline) & Lower Risk Management- PAYPAL
Issue: We have some concerns regarding payment. We noticed in the reports that bookings that did not push through due to payment problem is quite high. May we know the limitations when guests are already on the payment process? Please see below ...
Atlantis Systems