Standard Replies
Decline / Didn't Push Thru Calling Script
1. Call ALL the guest with transactions didn't push / decline reservations and guest feedback (travel & booking period) on September 2016 (Refer to the Reservation List for the guest info / contact number) Note: PH guests only --- Hello Ma'am / Sir, ...
PAYMENT ISSUES (Payment didn't push thru & Decline) - MIGS
Issue: I would like to call your attention regarding ORS booking issues on payments, session expired and declined payments, with details in the report attached herewith. Kindly give us the reasons why these issues are encountered by guest when ...
DECLINE TRANSACTION BUT THE GUEST WERE CREDITED FOR THE PAYMENT CHARGES
Apologies for the late advice. The PayPal will process the refund for the Payment Charges of the guest.Sir, in this transaction, the PayPal will check the balance of the guest before it charges the full amount. This happens if card limit is reached ...
Process of withdrawing funds in the PayPal Account
Sir, kindly check below steps on how to withdraw funds from PayPal to your Bank Account. 1. Log in to PayPal website Link: www.paypal.com 2. Click Transfer Money 3. In Transfer Funds; Click "From" and select the ...
PAYMENT ISSUES (Payment didn't push thru & Decline) & Lower Risk Management- PAYPAL
Issue: We have some concerns regarding payment. We noticed in the reports that bookings that did not push through due to payment problem is quite high. May we know the limitations when guests are already on the payment process? Please see below ...
Revenue Report export to Excel, Word or any Files
Question: I just like to clarify if the revenue reports in the marketing tool are based on the bookings made in the ORS alone? Also, how can we export these reports? 1. Double check the Online Reservation System Version of the Hotel / Resort -Version ...
WHEN OFFERING FREE ORS VERSION UPGRADE (TO CLIENTS WITH SUPPORT)
Please be informed that part of the Standard Product Support availed by __________, there is a free system upgrade to ORS Version 4. Attached in this e-mail are the Features of ORS Version 4.0 kindly check for your approval. Once approved, kindly ...